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EdenPURE Parts
The EdenPURE service professionals at AirNmore offer top quality heater replacement parts that meet or exceed Original Equipment Manufacturer (OEM) specifications. All parts are mailed USPS Priority Mail. Please refer to the label on your heater to locate the model number so that you order the correct parts for your EdenPURE heater. Select your model below to get started. Click on the model name or model number to view available parts for your heater unit. Contact us at 1-800-707-8725 if you need assistance purchasing the correct replacement part for your heater. AirNmore can also help you install the part properly. Paul has developed how-to videos on his YouTube channel that demonstrate how to replace the heater bulbs in various heater models such as the EdenPURE Gen3, EdenPURE Gen4, and EdenPURE 1000XL heaters. AirNmore doesn't just sell replacements heater parts. We also solve problems. Ask us about our heater repair services. With over 20 years of experience supporting and repairing home appliances, we are confident that we can repair your heater. At checkout, your payment options include Paypal, Visa, Mastercard, Discover, American Express or Amazon Pay. You can also call in your order by dialing 800-707-8725.OEM EdenPURE and AirNmore Parts Search
Google Rating 4.9 4.9 See All Reviews Write a reviewCecelia Skirchak12:32 15 Apr 24 I ordered heating element bulbs for my heater. When the order came one bulb was broken. I called the number provided and got the best customer service EVER. So refreshing to deal with someone that takes pride in their product. I had a new bulb within days. They had to have it in the mail minutes after I called.Melanie Stanley21:03 12 Mar 24 This is the best owner and company that I have dealt with in a long time. He was personable and knowledgeable and so willing to help. I ended up buying two heaters and parts for two heater that I already have. The new heaters are wonderful and I replaced the part he sold me in one of my heaters and it works like new. Very pleased and impressed. Would gladly direct anyone to his business. When I’m in need of a heater , this is where I will go.Melanie StanleyCarey Berndt03:01 06 Mar 24 Great company!! Paul was extremely helpful with troubleshooting the problem with our Eden Pure heater over email and the phone. And, his parts were much cheaper than what I could find on Amazon!! 😉 He provided excellent customer service and I’m forever grateful for his time and efforts! Would do business with them again in a heartbeat! Thank you!! CareyAvery King02:03 06 Feb 24 My heater was not working properly so I called AirNmore. Paul answered the phone and explained that I had the wrong bulbs. He helped me order some replacements. After installing the replacements, it still did not work properly. Called Paul and he said it was probably the circuit board. I ordered the circuit board and after it arrived and was placed in the heater, the lights did not work. Called Paul again, and he said probably had it in backwards. Sure enough that was the problem. It is such a pleasure talking to someone who is patient, knows his job and explains very well. We are now toasty and warm thanks to Paul. If every company had a Paul working for them, they would earn millions. Paul never seemed like it bothered him to help me and made me feel special. I would highly recommend this company and Paul.Elliott Patrick15:28 25 Jan 24 Purchased a Comfort Deluxe infared heater from AirNmore after speaking with Paul. The heater is great, works well, power cord stays cool, very happy with purchase and excellent customer service. Five stars all around.JEFFREY MARTIN18:53 17 Jan 24 Just got off the phone with Paul, and I would like to say --with more techs and customer service like AirNmore, our lives would go much smoother. Can't say enough for the time and effort that Paul gave to me. If you need advice, parts or a new heater this is your one stop shop. If you're reading this, just give them a try--you'll be glad you did. Jeff M. OHIOJames Tiner20:16 13 Jan 24 I called AirNnore for advice on troubleshooting my EdenPure Gen 3. Paul was very friendly and helpful. He helped me correctly diagnose the problem and provided the parts I needed to make the repair. I look forward to doing business with AinNmore in the future!Rick McQuistion18:02 15 Dec 23 Paul and Shelia have been wonderful in getting me my part. Well knowledge in products and great customer service. Every time that I have called I always get one of them.Peter Papanastasiou13:36 13 Dec 23 Had a great experience with this company.Airnmore is where I get my replacement bulbs for my heater,and recently purchased a fan assembly that fixed my problem with my heater. They were very helpful making sure I purchased the correct part, and helped advise me with some very helpful bits of information to make the replacement fairly simple. I highly recommend this company for parts repair and new purchases!!Rich Fink20:33 05 Dec 23 Paul is super knowledgeable and, if you have a bit of electrical skills, he'll walk you through what to check. I called him a few times over an hour to troubleshoot my Gen 4 and he was very helpful in getting it back up and running. We'll see if it lasts, but it's working again now much better than it would had I thrown it in the trash. Anyplace else would have said to send it in. Old school help like AirNmore provides is the way technical support should always be. Thanks for the help!!!Kay M Richardson20:17 01 Nov 23 I have purchase from Air n More 3 times was not unhappy at all I've talked to them once the you tube videos are awesome Thank youBernie Hartnett18:28 12 Oct 23 Fantastic, knowledgeable service. Called for a heater part, Paul advised me that wouldn't fix my problem and recommended a back board. Ordered it, received it and installed it. Heater is now back in service. Repair part was $150.00 less than a new heater. Thanks Paul. if your EdenPure doesn't work, then it's time to call Paul.Paul Mikush03:45 26 Sep 23 When my EdenPure Gen2 heater finally went down for the count after many years of reliable service, Paul recommended the Comfort Buddy as a replacement. I honestly can't tell the difference from the Gen2, except that the controls and remote have a better feel to them. Excellent heat output, yet stays cool to the touch and is safe around the kids and dog! Also, with the "quiet" feature engaged, you can barely hear it running. I recommend this heater to everyone I know for fall and spring "in between" weather.Billy Sanford23:18 22 Sep 23 Paul is the "go-to-guy" He helped me with my edenpure space heater. Now my old heater has a new lease on life. Thanks Paul!Kim West12:15 09 Mar 23 Very helpful and knowledgeable, Thanks Paul. Called with problem and called right back, on a Saturday. Highly recommend. PC Board for Eden Pure, runs Great. Will no longer shop anywhere else. Again Thanks.Mary Pierce22:47 06 Feb 23 Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. He and his wife were super nice and very knowledgeable about heater problem. Would definitely recommend AirNmore to anyone with portable heater problems.Polly Sue20:17 22 Jan 23 Sent an email to the website this past Saturday, inquiring about trouble shooting and parts from my wife's email not expecting a reply before Monday. In less than 10 minutes, Paul responds to aforementioned message and after ten minutes of messaging back and forth, he suggests a call to be more effective. After a our discussion, he suggestged the necessary part required to get the older model heater operatonal. Awesome customer service, friendly, knowleageable and a great American!CT17:27 21 Jan 23 AirNmore has an excellent YouTube video for replacing the heating elements. Paul guides you through the process step by step. I have 2 Eden pure heaters both are 15 years old and I was hesitant at first to spend $75 for replacement bulbs but am so glad I did rather than buy a new one. I had had to call AirNmore and Paul answered the phone and walked me through the steps to correct the issue. He’s a super nice guy. A heater that lasts 15 years is a testament to how well they are made in my opinion. These heaters have been used daily every winter for 15 years! It’s a great company. Thank you Paul 🙂Chad M21:39 11 Jan 22 Paul has helped me out with 2 different heaters. He always gets right back to you and is very knowledgeable. I highly recommend his company.Tom Thoreau23:56 06 Jan 22 After wasting time on other u-tube videos, I found a video by AirNMore, which immediately clarified how to properly get the church ladies' Edenpure A 3705 heater apart. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. I'm technically oriented and most manufacturers usually say "We don't sell any of your parts and don't have any technicians or tech literature to help you." This includes Edenpure itself. Very frustrating. AirNMore is a breath of fresh air. Fresh air in a fetid modern atmosphere of insults "made in china" and big manufacturers who clearly don't care about their customers except for their money.Jeff Doerner21:12 11 Dec 21 I ordered new bulbs for a 16 yr old Eden Pure xl 1000 that had stopped working on Wednesday morning . 2 hours later I received an email stating the parts had shipped . I received them that Friday afternoon . Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . After getting it back together it would run and stop after 6 minutes . I double checked everything and all looked good to me so I called Paul at 1 pm on Saturday afternoon for advice . After listening to my issue he told me the fix was probably as easy as oiling the fan bearing . I did it and it’s been fine since ! What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . Great guy and a super family run business to deal with !Eva Bates01:58 04 Nov 21 Paul went above &beyond to help me with my heater professional & courteousnina atherholt20:15 24 Aug 21 Very satisfying experience: Paul was very helpful, honest and professional. Thank you, Paul!Glenn Parow17:11 06 Apr 21 Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. He demoed a heater, answered questions, has been in this Biz over 20 yrs. Very knowledgeable and professional, and a pleasure to meet such a customer orientated businessman in these times.Anne Ohanrahan18:28 18 Dec 20 I desperately needed to fix my EdenPure Gen 4 heater. Heat sensor and circuit board were needed. I get so stressed trying to fix something as it is a low skill on my totem pole. But I got that heater working, I am warm, and Paul helped me. The parts also arrived quickly. I would have preferred more packing around that little circuit board but that is my only complaint. Thanks. Oh and he threw some snow in the box just to be funny....lollll....jk. It is lovely here in Kansas today. We don't need no stinking snow.Lynn Bauer22:23 16 Dec 20 Great customer service. I called because I thought I needed a replacement part. Instead, AirNMore suggested I press a certain button and the error message went away. He explained why the machine did that and solved my problem at no change.Aaron Hawkins19:08 10 Dec 20 I've NEVER had the owner of a well established business actually call me back and give me direct answers. Utmost professionalism and truly great customer service. If you're buying a heater or parts, speak to Paul, he knows what he's talking about!Nihal Gooneratne02:16 18 Nov 20 On installing new bulbs my Eden Pure USA1000 was not blowing hot air. Eden Pure could not help me. I picked Paul's contact details from internet. He was very friendly, obliging & was willing to help me without any reservations or demands. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. Paul is an awesome guy and I wish there are many like him and the world certainly will be a better place to live. It certainly was a pleasure to come to know him. He knows what he is doing. I recommend his services without reservation.Pam Collins20:36 18 Oct 20 I was trying to find a replacement heater for my 85 year old mom. She had very specific requirements from her last heater. My main concern was for safety. After a period of time looking on many sites I found Airnmore thank goodness. It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. Well I was certainly wrong...I talked to the owner! When does that EVER happen? Paul answered all my questions and more. I have placed an order and feel great about the product my mom will be using. I am astounded at the amazing customer service. I will tell everyone about this company!Carol Porter22:03 16 Jul 20 Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact..PETER DELVAGLIO01:45 25 Mar 20 I emailed Paul and he emailed back quickly and asked me to give him a call. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. He suggested a clever, no-cost simple fix and it worked great! I'm very thankful and highly recommend AirNmore.Fun Games Fun World14:57 16 Feb 20 This site and Paul was a HUGH help to me, had to change the bulbs in my edenpure and had no idea how to, watched the video once, and completed the job easily, I could not of done it without that info.. Thanks again Paul...Erich Richter13:10 15 Feb 20 It was a real pleasure dealing l with Paul at AirNmore. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. Would recommend to anyone.Scott White13:54 16 Jan 20 Highly recommend. Excellent video to show me how to install the parts. Excellent e-mail communication and follow-up throughout.Roger Smith18:22 09 Dec 19 Just Brilliant!! Great customer service and the YouTube video's are awesome..Could not ask for any more information on completing this repair work. Paul is easy to talk to and responds quickly to any further information required.Joseph Commero04:38 04 Dec 19 12/3/2019Dear Paul I'd like to compliment you and your company for the excellent service provided to me today. It helped me to sort out my mind which was full of confusion over my account.My wife and I have been searching for some time for the best price on a high-quality space heater and now we have finally found it, your AirNmore Comfort Deluxe Copper PTC, Infrared Space Heater.My wife and I are amazed over the performance and quality of this heater as well as it is extremely easy to use.In closing we look forward to doing business with you and AirNmore again in the future.Sincerely,Mr. & Mrs. Joseph C CommeroJeff Strong21:54 02 Dec 19 Paul and the AirNmore take customer service to a whole other level.He worked with me and walked me through my repair until we got it right.Why can`t every business operate like this?Royal Kennedy22:22 01 Dec 19 Excellent & helpful service . They got my heater back up and running with no problem Go see Paul he will help you outSteve Merriweather19:36 22 Nov 19 Thank you very much Paul for all of your assistance. The parts were perfect and came here in a timely fashion. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. Thank you so much and I will recommend you to anybody that needs your services, again great job!ann simmons23:05 21 Nov 19 I made two calls to them. I was so impressed with his wildness to help me. He gave me tips to try before trying to sell me any parts. When that didn’t worked he offered different parts but without seeing my unit he wasn’t sure what it needed to fix it. I opted to buy a new unit. I bought from him because he was so helpful! Thanks so very much!Gino Troiani23:56 20 Nov 19 Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. Highly recommended.bob19:19 02 Mar 19 Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. On top of that he was a gentleman not too many left in the business world. Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN.Mike Moren20:05 17 Feb 19 I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspection...ooops). I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. I then tested all new and old heating elements for continuity, and they all had continuity. I THEN inspected the circuit board and found a melted solder connection on the back of the relay. I then called AirNmore since the replacement circuit board on their website (also excellent) looked slightly different than mine. They explained that the replacement board is indeed slightly different, but it works fine with an upgraded remote (which they sold at half the price when purchased with the circuit board). Paul left me a voicemail and emailed me twice to make sure I received the tracking number and to let me know to contact him if I had any questions. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. heat setting). Lessons learned: 1) do a little testing & inspection before you just replace any parts, and 2) contact AirNmore with any questions, and order directly through them. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. I highly recommend!Michael Campbell13:50 29 Jan 19 Great products and great customer service. Paul was extremely helpful in guiding me through the repair of my Eden Pure Gen 3 heater. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. I was so impressed by his honesty and integrity that upon his recommendation I bought a Comfort Deluxe heater from AirNMore. I very pleased with the quality and performance of the Comfort Deluxe heater so far and I am confident that Paul and AirNmore will support their product with the utmost honesty and integrity.Kevin Gene19:57 12 Jan 19 Great value, puts out the heat!Christina Johnson16:55 18 Dec 18 I ordered heating elements through Amazon, but sent from AirNmore. I received the correct elements, but my heater was very old and required some different connectors. I called AirNmore spoke to Paul and he was very happy to help me with my problem. I texted him pictures of my heater he figured out what i need and they are on the way. Best service I've seen in years. I will always come back.Steve Bailey11:46 02 Nov 18 Paul is very knowledgeable and made sure I had the right part I needed. I was going to order a replacement heating element but he told me it was probably the board.. He was right. Would highly recommend his services to anyone.Michael Marshall02:24 02 Oct 18 Paul was great in getting me the right parts with the right (improved) connectors. My old Edenpure heater should be good for another ten years!James Sherratt13:45 29 Apr 18 It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. I would definitely recommend Paul to Eden Pure owners.Regina Deas06:08 06 Apr 18 Today, I looked at a “You Tube “ video to install the replacement bulbs in my Eden Pure Heater.. I understood the directions on the video. Yet, I was still very apprehensive. Contacted Paul to assist me with the process. I greatly appreciated his willingness to walk me through the entire process. I want thank him for his assistance in helping me. Continue being a “Good Samaritan”!!!!Regina “aka” A Damsel in Distress.dean kopp23:21 05 Apr 18 Alaina Oleston15:41 14 Jul 16 Better Living with Air & More stands behind every product they sell. Paul is extremely knowledgeable, helpful and a pleasure to deal with. 
EdenPURE Heater Replacement Parts List
SunTwin Heater Model Name Model # Year mfd Manual 
SunTwin 1500 STW1500 - STC1500 2006 
SunTwin Elite 1500 Elite 2007 
SunTwin GEN 3 STWGEN 3 - A4136/WOOD 2008 
EdenPURE Infrared Heater Problem Solvers
Payment Options on AirNmore.com
Customer Reviews
Today, I looked at a “You Tube “ video to install the replacement bulbs in my Eden Pure Heater.. I understood the directions on the video. Yet, I was still very apprehensive. Contacted Paul to assist me with the process. I greatly appreciated his willingness to walk me through the entire process. I want thank him for his assistance in helping me. Continue being a “Good Samaritan”!!!!Regina “aka” A Damsel in Distress. Regina Deas06:08 06 Apr 18 Better Living with Air & More stands behind every product they sell. Paul is extremely knowledgeable, helpful and a pleasure to deal with. Alaina Oleston15:41 14 Jul 16 dean kopp23:21 05 Apr 18 It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. I would definitely recommend Paul to Eden Pure owners. James Sherratt13:45 29 Apr 18 Paul was great in getting me the right parts with the right (improved) connectors. My old Edenpure heater should be good for another ten years! Michael Marshall02:24 02 Oct 18 Paul is very knowledgeable and made sure I had the right part I needed. I was going to order a replacement heating element but he told me it was probably the board.. He was right. Would highly recommend his services to anyone. Steve Bailey11:46 02 Nov 18 I ordered heating elements through Amazon, but sent from AirNmore. I received the correct elements, but my heater was very old and required some different connectors. I called AirNmore spoke to Paul and he was very happy to help me with my problem. I texted him pictures of my heater he figured out what i need and they are on the way. Best service I've seen in years. I will always come back. Christina Johnson16:55 18 Dec 18 Great value, puts out the heat! Kevin Gene19:57 12 Jan 19 Great products and great customer service. Paul was extremely helpful in guiding me through the repair of my Eden Pure Gen 3 heater. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. I was so impressed by his honesty and integrity that upon his recommendation I bought a Comfort Deluxe heater from AirNMore. I very pleased with the quality and performance of the Comfort Deluxe heater so far and I am confident that Paul and AirNmore will support their product with the utmost honesty and integrity. Michael Campbell13:50 29 Jan 19 I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspection...ooops). I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. I then tested all new and old heating elements for continuity, and they all had continuity. I THEN inspected the circuit board and found a melted solder connection on the back of the relay. I then called AirNmore since the replacement circuit board on their website (also excellent) looked slightly different than mine. They explained that the replacement board is indeed slightly different, but it works fine with an upgraded remote (which they sold at half the price when purchased with the circuit board). Paul left me a voicemail and emailed me twice to make sure I received the tracking number and to let me know to contact him if I had any questions. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. heat setting). Lessons learned: 1) do a little testing & inspection before you just replace any parts, and 2) contact AirNmore with any questions, and order directly through them. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. I highly recommend! Mike Moren20:05 17 Feb 19 Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. On top of that he was a gentleman not too many left in the business world. Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN. bob19:19 02 Mar 19 Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. Highly recommended. Gino Troiani23:56 20 Nov 19 I made two calls to them. I was so impressed with his wildness to help me. He gave me tips to try before trying to sell me any parts. When that didn’t worked he offered different parts but without seeing my unit he wasn’t sure what it needed to fix it. I opted to buy a new unit. I bought from him because he was so helpful! Thanks so very much! ann simmons23:05 21 Nov 19 Thank you very much Paul for all of your assistance. The parts were perfect and came here in a timely fashion. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. Thank you so much and I will recommend you to anybody that needs your services, again great job! Steve Merriweather19:36 22 Nov 19 Excellent & helpful service . They got my heater back up and running with no problem Go see Paul he will help you out Royal Kennedy22:22 01 Dec 19 Paul and the AirNmore take customer service to a whole other level.He worked with me and walked me through my repair until we got it right.Why can`t every business operate like this? Jeff Strong21:54 02 Dec 19 12/3/2019Dear Paul I'd like to compliment you and your company for the excellent service provided to me today. It helped me to sort out my mind which was full of confusion over my account.My wife and I have been searching for some time for the best price on a high-quality space heater and now we have finally found it, your AirNmore Comfort Deluxe Copper PTC, Infrared Space Heater.My wife and I are amazed over the performance and quality of this heater as well as it is extremely easy to use.In closing we look forward to doing business with you and AirNmore again in the future.Sincerely,Mr. & Mrs. Joseph C Commero Joseph Commero04:38 04 Dec 19 Just Brilliant!! Great customer service and the YouTube video's are awesome..Could not ask for any more information on completing this repair work. Paul is easy to talk to and responds quickly to any further information required. Roger Smith18:22 09 Dec 19 Highly recommend. Excellent video to show me how to install the parts. Excellent e-mail communication and follow-up throughout. Scott White13:54 16 Jan 20 It was a real pleasure dealing l with Paul at AirNmore. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. Would recommend to anyone. Erich Richter13:10 15 Feb 20 This site and Paul was a HUGH help to me, had to change the bulbs in my edenpure and had no idea how to, watched the video once, and completed the job easily, I could not of done it without that info.. Thanks again Paul... Fun Games Fun World14:57 16 Feb 20 I emailed Paul and he emailed back quickly and asked me to give him a call. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. He suggested a clever, no-cost simple fix and it worked great! I'm very thankful and highly recommend AirNmore. PETER DELVAGLIO01:45 25 Mar 20 Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact.. Carol Porter22:03 16 Jul 20 I was trying to find a replacement heater for my 85 year old mom. She had very specific requirements from her last heater. My main concern was for safety. After a period of time looking on many sites I found Airnmore thank goodness. It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. Well I was certainly wrong...I talked to the owner! When does that EVER happen? Paul answered all my questions and more. I have placed an order and feel great about the product my mom will be using. I am astounded at the amazing customer service. I will tell everyone about this company! Pam Collins20:36 18 Oct 20 On installing new bulbs my Eden Pure USA1000 was not blowing hot air. Eden Pure could not help me. I picked Paul's contact details from internet. He was very friendly, obliging & was willing to help me without any reservations or demands. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. Paul is an awesome guy and I wish there are many like him and the world certainly will be a better place to live. It certainly was a pleasure to come to know him. He knows what he is doing. I recommend his services without reservation. Nihal Gooneratne02:16 18 Nov 20 I've NEVER had the owner of a well established business actually call me back and give me direct answers. Utmost professionalism and truly great customer service. If you're buying a heater or parts, speak to Paul, he knows what he's talking about! Aaron Hawkins19:08 10 Dec 20 Great customer service. I called because I thought I needed a replacement part. Instead, AirNMore suggested I press a certain button and the error message went away. He explained why the machine did that and solved my problem at no change. Lynn Bauer22:23 16 Dec 20 I desperately needed to fix my EdenPure Gen 4 heater. Heat sensor and circuit board were needed. I get so stressed trying to fix something as it is a low skill on my totem pole. But I got that heater working, I am warm, and Paul helped me. The parts also arrived quickly. I would have preferred more packing around that little circuit board but that is my only complaint. Thanks. Oh and he threw some snow in the box just to be funny....lollll....jk. It is lovely here in Kansas today. We don't need no stinking snow. Anne Ohanrahan18:28 18 Dec 20 Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. He demoed a heater, answered questions, has been in this Biz over 20 yrs. Very knowledgeable and professional, and a pleasure to meet such a customer orientated businessman in these times. Glenn Parow17:11 06 Apr 21 Very satisfying experience: Paul was very helpful, honest and professional. Thank you, Paul! nina atherholt20:15 24 Aug 21 Paul went above &beyond to help me with my heater professional & courteous Eva Bates01:58 04 Nov 21 I ordered new bulbs for a 16 yr old Eden Pure xl 1000 that had stopped working on Wednesday morning . 2 hours later I received an email stating the parts had shipped . I received them that Friday afternoon . Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . After getting it back together it would run and stop after 6 minutes . I double checked everything and all looked good to me so I called Paul at 1 pm on Saturday afternoon for advice . After listening to my issue he told me the fix was probably as easy as oiling the fan bearing . I did it and it’s been fine since ! What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . Great guy and a super family run business to deal with ! Jeff Doerner21:12 11 Dec 21 After wasting time on other u-tube videos, I found a video by AirNMore, which immediately clarified how to properly get the church ladies' Edenpure A 3705 heater apart. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. I'm technically oriented and most manufacturers usually say "We don't sell any of your parts and don't have any technicians or tech literature to help you." This includes Edenpure itself. Very frustrating. AirNMore is a breath of fresh air. Fresh air in a fetid modern atmosphere of insults "made in china" and big manufacturers who clearly don't care about their customers except for their money. Tom Thoreau23:56 06 Jan 22 Paul has helped me out with 2 different heaters. He always gets right back to you and is very knowledgeable. I highly recommend his company. Chad M21:39 11 Jan 22 Sent an email to the website this past Saturday, inquiring about trouble shooting and parts from my wife's email not expecting a reply before Monday. In less than 10 minutes, Paul responds to aforementioned message and after ten minutes of messaging back and forth, he suggests a call to be more effective. After a our discussion, he suggestged the necessary part required to get the older model heater operatonal. Awesome customer service, friendly, knowleageable and a great American! Polly Sue20:17 22 Jan 23 Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. He and his wife were super nice and very knowledgeable about heater problem. Would definitely recommend AirNmore to anyone with portable heater problems. Mary Pierce22:47 06 Feb 23 AirNmore has an excellent YouTube video for replacing the heating elements. Paul guides you through the process step by step. I have 2 Eden pure heaters both are 15 years old and I was hesitant at first to spend $75 for replacement bulbs but am so glad I did rather than buy a new one. I had had to call AirNmore and Paul answered the phone and walked me through the steps to correct the issue. He’s a super nice guy. A heater that lasts 15 years is a testament to how well they are made in my opinion. These heaters have been used daily every winter for 15 years! It’s a great company. Thank you Paul 🙂 CT17:27 21 Jan 23 Very helpful and knowledgeable, Thanks Paul. Called with problem and called right back, on a Saturday. Highly recommend. PC Board for Eden Pure, runs Great. Will no longer shop anywhere else. Again Thanks. Kim West12:15 09 Mar 23 Paul is the "go-to-guy" He helped me with my edenpure space heater. Now my old heater has a new lease on life. Thanks Paul! Billy Sanford23:18 22 Sep 23 When my EdenPure Gen2 heater finally went down for the count after many years of reliable service, Paul recommended the Comfort Buddy as a replacement. I honestly can't tell the difference from the Gen2, except that the controls and remote have a better feel to them. Excellent heat output, yet stays cool to the touch and is safe around the kids and dog! Also, with the "quiet" feature engaged, you can barely hear it running. I recommend this heater to everyone I know for fall and spring "in between" weather. Paul Mikush03:45 26 Sep 23 Fantastic, knowledgeable service. Called for a heater part, Paul advised me that wouldn't fix my problem and recommended a back board. Ordered it, received it and installed it. Heater is now back in service. Repair part was $150.00 less than a new heater. Thanks Paul. if your EdenPure doesn't work, then it's time to call Paul. Bernie Hartnett18:28 12 Oct 23 I have purchase from Air n More 3 times was not unhappy at all I've talked to them once the you tube videos are awesome Thank you Kay M Richardson20:17 01 Nov 23 Paul is super knowledgeable and, if you have a bit of electrical skills, he'll walk you through what to check. I called him a few times over an hour to troubleshoot my Gen 4 and he was very helpful in getting it back up and running. We'll see if it lasts, but it's working again now much better than it would had I thrown it in the trash. Anyplace else would have said to send it in. Old school help like AirNmore provides is the way technical support should always be. Thanks for the help!!! Rich Fink20:33 05 Dec 23 Had a great experience with this company.Airnmore is where I get my replacement bulbs for my heater,and recently purchased a fan assembly that fixed my problem with my heater. They were very helpful making sure I purchased the correct part, and helped advise me with some very helpful bits of information to make the replacement fairly simple. I highly recommend this company for parts repair and new purchases!! Peter Papanastasiou13:36 13 Dec 23 Paul and Shelia have been wonderful in getting me my part. Well knowledge in products and great customer service. Every time that I have called I always get one of them. Rick McQuistion18:02 15 Dec 23 I called AirNnore for advice on troubleshooting my EdenPure Gen 3. Paul was very friendly and helpful. He helped me correctly diagnose the problem and provided the parts I needed to make the repair. I look forward to doing business with AinNmore in the future! James Tiner20:16 13 Jan 24 Just got off the phone with Paul, and I would like to say --with more techs and customer service like AirNmore, our lives would go much smoother. Can't say enough for the time and effort that Paul gave to me. If you need advice, parts or a new heater this is your one stop shop. If you're reading this, just give them a try--you'll be glad you did. Jeff M. OHIO JEFFREY MARTIN18:53 17 Jan 24 Purchased a Comfort Deluxe infared heater from AirNmore after speaking with Paul. The heater is great, works well, power cord stays cool, very happy with purchase and excellent customer service. Five stars all around. Elliott Patrick15:28 25 Jan 24 My heater was not working properly so I called AirNmore. Paul answered the phone and explained that I had the wrong bulbs. He helped me order some replacements. After installing the replacements, it still did not work properly. Called Paul and he said it was probably the circuit board. I ordered the circuit board and after it arrived and was placed in the heater, the lights did not work. Called Paul again, and he said probably had it in backwards. Sure enough that was the problem. It is such a pleasure talking to someone who is patient, knows his job and explains very well. We are now toasty and warm thanks to Paul. If every company had a Paul working for them, they would earn millions. Paul never seemed like it bothered him to help me and made me feel special. I would highly recommend this company and Paul. Avery King02:03 06 Feb 24 Great company!! Paul was extremely helpful with troubleshooting the problem with our Eden Pure heater over email and the phone. And, his parts were much cheaper than what I could find on Amazon!! 😉 He provided excellent customer service and I’m forever grateful for his time and efforts! Would do business with them again in a heartbeat! Thank you!! Carey Carey Berndt03:01 06 Mar 24 This is the best owner and company that I have dealt with in a long time. He was personable and knowledgeable and so willing to help. I ended up buying two heaters and parts for two heater that I already have. The new heaters are wonderful and I replaced the part he sold me in one of my heaters and it works like new. Very pleased and impressed. Would gladly direct anyone to his business. When I’m in need of a heater , this is where I will go.Melanie Stanley Melanie Stanley21:03 12 Mar 24 I ordered heating element bulbs for my heater. When the order came one bulb was broken. I called the number provided and got the best customer service EVER. So refreshing to deal with someone that takes pride in their product. I had a new bulb within days. They had to have it in the mail minutes after I called. Cecelia Skirchak12:32 15 Apr 24‹›
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