This is a complete list of compatible replacement parts for the SunTwin GEN3 Heater that we have in stock. AirNmore is customer service focused. We have also been servicing SunTwin heaters for over 10 years. If you have any questions, please call us at 800-707-8725.
Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. He demoed a heater, answered questions, has been in this Biz over 20 yrs. Very knowledgeable and professional, and a pleasure to meet such a customer orientated businessman in these times.
18:28 18 Dec 20
I desperately needed to fix my EdenPure Gen 4 heater. Heat sensor and circuit board were needed. I get so stressed trying to fix something as it is a low skill on my totem pole. But I got that heater working, I am warm, and Paul helped me. The parts also arrived quickly. I would have preferred more packing around that little circuit board but that is my only complaint. Thanks. Oh and he threw some snow in the box just to be funny....lollll....jk. It is lovely here in Kansas today. We don't need no stinking snow.
22:23 16 Dec 20
Great customer service. I called because I thought I needed a replacement part. Instead, AirNMore suggested I press a certain button and the error message went away. He explained why the machine did that and solved my problem at no change.
19:08 10 Dec 20
I've NEVER had the owner of a well established business actually call me back and give me direct answers. Utmost professionalism and truly great customer service. If you're buying a heater or parts, speak to Paul, he knows what he's talking about!
02:16 18 Nov 20
On installing new bulbs my Eden Pure USA1000 was not blowing hot air. Eden Pure could not help me. I picked Paul's contact details from internet. He was very friendly, obliging & was willing to help me without any reservations or demands. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. Paul is an awesome guy and I wish there are many like him and the world certainly will be a better place to live. It certainly was a pleasure to come to know him. He knows what he is doing. I recommend his services without reservation.
20:36 18 Oct 20
I was trying to find a replacement heater for my 85 year old mom. She had very specific requirements from her last heater. My main concern was for safety. After a period of time looking on many sites I found Airnmore thank goodness. It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. Well I was certainly wrong...I talked to the owner! When does that EVER happen? Paul answered all my questions and more. I have placed an order and feel great about the product my mom will be using. I am astounded at the amazing customer service. I will tell everyone about this company!
22:03 16 Jul 20
Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact..
01:45 25 Mar 20
I emailed Paul and he emailed back quickly and asked me to give him a call. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. He suggested a clever, no-cost simple fix and it worked great! I'm very thankful and highly recommend AirNmore.
Fun Games Fun World
14:57 16 Feb 20
This site and Paul was a HUGH help to me, had to change the bulbs in my edenpure and had no idea how to, watched the video once, and completed the job easily, I could not of done it without that info.. Thanks again Paul...
13:10 15 Feb 20
It was a real pleasure dealing l with Paul at AirNmore. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. Would recommend to anyone.
13:54 16 Jan 20
Highly recommend. Excellent video to show me how to install the parts. Excellent e-mail communication and follow-up throughout.
18:22 09 Dec 19
Just Brilliant!! Great customer service and the YouTube video's are awesome..Could not ask for any more information on completing this repair work. Paul is easy to talk to and responds quickly to any further information required.
04:38 04 Dec 19
12/3/2019Dear Paul I'd like to compliment you and your company for the excellent service provided to me today. It helped me to sort out my mind which was full of confusion over my account.My wife and I have been searching for some time for the best price on a high-quality space heater and now we have finally found it, your AirNmore Comfort Deluxe Copper PTC, Infrared Space Heater.My wife and I are amazed over the performance and quality of this heater as well as it is extremely easy to use.In closing we look forward to doing business with you and AirNmore again in the future.Sincerely,Mr. & Mrs. Joseph C Commero
21:54 02 Dec 19
Paul and the AirNmore take customer service to a whole other level.He worked with me and walked me through my repair until we got it right.Why can`t every business operate like this?
22:22 01 Dec 19
Excellent & helpful service . They got my heater back up and running with no problem Go see Paul he will help you out
19:36 22 Nov 19
Thank you very much Paul for all of your assistance. The parts were perfect and came here in a timely fashion. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. Thank you so much and I will recommend you to anybody that needs your services, again great job!
23:05 21 Nov 19
I made two calls to them. I was so impressed with his wildness to help me. He gave me tips to try before trying to sell me any parts. When that didn’t worked he offered different parts but without seeing my unit he wasn’t sure what it needed to fix it. I opted to buy a new unit. I bought from him because he was so helpful! Thanks so very much!
23:56 20 Nov 19
Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. Highly recommended.
19:19 02 Mar 19
Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. On top of that he was a gentleman not too many left in the business world. Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN.
20:05 17 Feb 19
I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspection...ooops). I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. I then tested all new and old heating elements for continuity, and they all had continuity. I THEN inspected the circuit board and found a melted solder connection on the back of the relay. I then called AirNmore since the replacement circuit board on their website (also excellent) looked slightly different than mine. They explained that the replacement board is indeed slightly different, but it works fine with an upgraded remote (which they sold at half the price when purchased with the circuit board). Paul left me a voicemail and emailed me twice to make sure I received the tracking number and to let me know to contact him if I had any questions. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. heat setting). Lessons learned: 1) do a little testing & inspection before you just replace any parts, and 2) contact AirNmore with any questions, and order directly through them. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. I highly recommend!
13:50 29 Jan 19
Great products and great customer service. Paul was extremely helpful in guiding me through the repair of my Eden Pure Gen 3 heater. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. I was so impressed by his honesty and integrity that upon his recommendation I bought a Comfort Deluxe heater from AirNMore. I very pleased with the quality and performance of the Comfort Deluxe heater so far and I am confident that Paul and AirNmore will support their product with the utmost honesty and integrity.
19:57 12 Jan 19
Great value, puts out the heat!
16:55 18 Dec 18
I ordered heating elements through Amazon, but sent from AirNmore. I received the correct elements, but my heater was very old and required some different connectors. I called AirNmore spoke to Paul and he was very happy to help me with my problem. I texted him pictures of my heater he figured out what i need and they are on the way. Best service I've seen in years. I will always come back.
11:46 02 Nov 18
Paul is very knowledgeable and made sure I had the right part I needed. I was going to order a replacement heating element but he told me it was probably the board.. He was right. Would highly recommend his services to anyone.
02:24 02 Oct 18
Paul was great in getting me the right parts with the right (improved) connectors. My old Edenpure heater should be good for another ten years!
13:45 29 Apr 18
It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. I would definitely recommend Paul to Eden Pure owners.
06:08 06 Apr 18
Today, I looked at a “You Tube “ video to install the replacement bulbs in my Eden Pure Heater.. I understood the directions on the video. Yet, I was still very apprehensive. Contacted Paul to assist me with the process. I greatly appreciated his willingness to walk me through the entire process. I want thank him for his assistance in helping me. Continue being a “Good Samaritan”!!!!Regina “aka” A Damsel in Distress.
23:21 05 Apr 18
15:41 14 Jul 16
Better Living with Air & More stands behind every product they sell. Paul is extremely knowledgeable, helpful and a pleasure to deal with.