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EdenPURE GEN2 Heater Troubleshooting
Why doesn’t the temperature on my heater match the temperature display on my wall or external thermostat?
If using the Celsius or Fahrenheit temperature display for your heater, the temperature on your GEN2 heater may vary from the temperature display on another thermostat, such as the one on your wall. The temperature sensor on your heater reads the temperature in and around the heater. If your unit is near a cold floor, the display will register a cooler temperature than an elevated, wall mounted thermostat. This is because heat rises. The best way to operate your heater is to just set it to a temperature that feels comfortable to you.
Unplug your EdenPURE GEN2 from the wall, check filter to make certain that it is clean, and then plug back in. If your unit does not power up or it shuts down again, please call 800-707-8725 or email us at firstname.lastname@example.org for support.
Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You should not run more than one large appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.
It is not recommended to move any portable infrared heater while it is operating. We recommend moving the heater only after the fan has completely turned off.
Yes, but you should make sure they are not on the same circuit. Each EdenPURE heater and/or appliance should be on its own circuit.
Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare concrete floors, which act as a heat sink with
any type of heating, will absorb some of the heat. Placing the heater a few feet above the floor will allow for more efficient heating.
Please make sure the intake is not blocked and that the filter in your EdenPURE GEN2 is clean. Follow the Filter Maintenance procedure.
The GEN2 blower fan will continue to run until the proprietary heat chambers have cooled down. After a few minutes the fan will shut off automatically.
First, check your filter. The unit is likely shutting down or blowing cold air due to a dirty filter. The heater filter must be kept clean in order for your Gen2 to operate correctly.
If you have any questions, please contact us by phone at 800.707.8725 or by filling out the form below: