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Q: Can I use the heater to heat multiple
rooms at the same time?
A: Yes.
Keep in mind the heating will vary based on your floor plan and
the sizes of the rooms involved. We have heard back from customers stating
that with the help of ceiling fans they have been able to heat multiple
rooms simultaneously by placing the unit in a central room. Our
suggestion, give it a try and see what works best for you.
Q: My home is not insulated very well, will
this heater help me?
A: Yes,
but keep in mind that rooms with little insulation will not retain the
heat as efficiently.
Q: Can I use the heater if I have vaulted
or cathedral ceilings?
A: Yes,
but it will take a little longer to heat the room initially. Once the room
has reached the desired temperature it will cycle on and off accordingly.
Q: Can the heater be used in a bathroom?
A: It
is not recommended due to the high level of moisture in a bathroom.
Q: Will I be able to use the heater in a
basement or garage?
A: Yes,
but rooms with little insulation will not retain the heat as efficiently.
Bare concrete floors act as a heat sink with any type of heating and
will absorb some of the heat. Placing the heater a few feet above the
floor will allow for more efficient heating.
Q: Can I use more than one heater at a
time?
A: Yes,
but you should make sure they are not on the same circuit. Each heater and
appliance should be on its own circuit.
Q: Can the heating elements be replaced?
A: Yes.
You would contact your local service center by visiting our website at
www.edenpureservice.com or by calling 1-866-786-8946.
Q: Can I use the heater on a
job/construction site?
A: The
heater was not designed to be used in a high dust construction
environment. Using the heater for this purpose will void your warranty.
Q: Can I move the heater around while it is
operating?
A: It
is not recommended to move any portable heater while it is operating. We
recommend moving the heater once the fan has completely turned off.
Q: What is the life expectancy for the
Quartz Elements?
A: Average
element life is 5000+ hours or approximately 3 to 5 years. The Quartz
Elements are replaceable by an authorized service dealer.
Q: Why does the Blower Fan keep running
after I have turned off the rocker switch?
A: The
Blower Fan will continue to run until the proprietary heat chambers have
cooled down. After a few minutes the fan will shut off automatically.
Q: What is Zone Heating?
A: Zone
heating is all about focusing heat where people spend the most time. After
all, there is no point to heating multiple rooms to 68+ degrees when these
rooms are not in use.
Q: How many kilowatts per hour does the
heater use?
A: The
heater was tested by an independent lab in a home environment and
determined to use 1.263 kilowatts per hour.
Q: What is the BTU Rating for the heaters?
A: Heater
is approximately 5000 BTUs. The BTUs are basically irrelevant as a unit of
measure since the patented heating process of the SunTwin® INTENTIONALLY
does not operate using old inefficient methods of heat combustion, which
is rated by using the BTU rule. Our heating method is far superior for
efficiency, safety, comfort, and is providing a natural healthy indoor
environment.
Q: Can I use the heater and another
appliance at the same time?
A: Yes,
as long as they are not on the same circuit. Zone heaters are considered
to be an appliance. You should not run more than one larger appliance on a
single circuit breaker. Your freezer, refrigerator, microwave oven,
washing machine, dryer, and other such appliances should not share a
circuit breaker.
Q: Can I use an extension cord, surge
protector, or power strip with my heater?
A: NO.
It is designed to plug directly into a grounded 110 volt 15 amp or higher
circuit receptacle.
Q: I don't have a grounded outlet; can I
use a cord adapter or remove the grounding plug?
A: NO.
If you don't have a grounded outlet, contact a licensed electrician in
your area for advice. Removing or altering any part of the heater will
void the warranty.
Q: What is the origin of this amazing
heating element in the Sun-Twin heater?
A: This advanced heating element was
discovered accidentally by a man named John Jones. He had a large old
farmhouse that was impossible to heat. Mr. Jones had a coal furnace in his
basement and had placed a sheet of cured copper near the furnace to store
it. Cured copper is a type of copper that goes through an extensive
heating process to give it special properties. After the fire went out in
the coal furnace, Mr. Jones noticed that the sheet of copper was heating
his entire basement evenly, even though the furnace was no longer putting
out heat. He was amazed as to how long the heat stayed as the copper
had continued to warm the room. Mr. Jones was so taken back by this that
he started to experiment. He formed a company to develop a heating source
out of this cured copper. But Mr. Jones had a number of children and he
didn't want a heating source that would cause a fire or create other
hazardous situations such as carbon monoxide or radiation. He also did not
want his children to get burned. To make a long story short, through a
great deal of research and development, Mr. Jones developed a heating
source that utilized commercial infrared quartz tubes.
Q: What advantages does an infrared quartz
tube heating source have over other heating source products?
A: Mr. Jones designed his heating
source around the three most important consumer benefits: economy,
comfort, and safety. The final development of this infrared quartz heat
source cannot be matched by any other heating system in the world. In the Sun Twin® system, electricity is used to generate infrared
light which, in turn, creates a very safe heat. Infrared is the safest
form of heat because it does not create carbon monoxide or harmful
radiation. And, most importantly, infrared heat does not reach a burning
temperature. After a great deal of research and development, very
efficient infrared heat chambers were developed that utilized three unique
patented solid copper heat exchangers in one Sun Twin® heater.
Over five years of research, development and real-life field testing stand
behind his heat source. It has now worked in residential and commercial
applications worldwide for over 25 years.
Q: Why is it that the quartz infrared
heating source uses less energy to create heat than other sources?
A:
One of the primary reasons is that
heat at combustion levels, which is what all other heat sources use,
causes the heat to instantly rise to the ceiling. Therefore, the heat is
not evenly distributed, causing a very inefficient and uncomfortable heat
source. The Sun Twin® Quartz infrared portable heater does not
use burning heat. Once the heat exchanger absorbs the infrared heat, it
exhales the heat into the living area which is carried by the existing
humidity in the air. This causes the heat to travel rapidly and evenly
throughout a room. In actual studies, photos using infrared lighting
demonstrated that the heat was almost perfectly even from floor to ceiling
and wall to wall. The Sun Twin® Quartz infrared efficiency is
based on the distribution of energized air, not on just fan movement. This
heat is coin as "soft heat" due to how comfortable it is.
Q: What are the disadvantages of
combustion heat sources?
A: Heat sources that are above the
burning level have many unhealthy side effects such as dry, irritating
indoor air. A by-product of this is that they burn a great deal of oxygen
in the air. If you remember, when you sit in front of a fireplace or a
portable heater or close to heat source, you'll remember yawning. This is
because you're not getting enough oxygen. This dry irritating heat and
lack of oxygen dries out sinuses and mucus in the throat, and makes people
susceptible to disease. The lack of oxygen causes fatigue. Also, many
combustible heat sources produce carbon monoxide, static cling, and some
produce radiation.
Q: So you're saying that children or
pets can come to this unit and touch it can't get harmed?
A: The only area that is warm,
sometimes hot to the touch will be the small area where the air comes
out on the front of the unit. Pets are actually drawn to this heat because
it is a natural source of heat, just like the sun heats the earth. Animals
are much more instinctive than humans. This heat not only heats the air,
but it also heats the objects in the room. It is a perfectly balanced
heat.
Q. How can a person cut their heating
bill by up to 50% with the Sun Twin® and EdenPURE™ heater?
A: First, the Sun Twin® heater uses
less energy to create heat than other sources, but that is just part of
why it will cut a person's heating bill. The Sun Twin® will heat a room
in minutes. Therefore, you can turn down the thermostat in your house
to as low as 50°, but the room you're occupying, which has the Sun Twin®,
will be warm and comfortable. When you move to another room, it will
quickly heat evenly also. This can drastically cut heating bills, in some
instances, by up to 50%.
Q. I also understand that the Sun Twin®
and EdenPURE™ produces cleaner, fresher air and help maintain
furnace filters. How can they do that?
A: A furnace generates a lot of dust
due to the combustion. By lowering the furnace temperature, you are using
your furnace less and therefore reducing the requirement for the furnace
filters. Also, when there is no combustion, there are no harmful fumes.
Q. So the Sun Twin® and EdenPURE™ is
totally safe to use?
A: It absolutely is. The heaters have
zero clearance, which means you can push them up against the wall or
furniture without risk of fire. Tests prove that the unit does not
transmit any energy into the atmosphere that will burn or harm anyone
regardless of distance between the person and
the heater. Because of today's spiraling gas, oil,
propane, and other energy costs the Sun Twin® and EdenPURE™ will
provide even greater savings as the time goes by. |